In what I hope is not a harbinger of the year to come, I spent a bit of time in customer service hell this afternoon. After 20 minutes or so of pressing 1 for the option I wanted and another 20 minutes or so of annoying music and commercials, I finally got to a real person.
He was nice and gave me the minimal amount of information available to him and said he’d transfer me to someone who could help me. He warned me that I’d probably get voice mail and to be sure an leave a message.
That in itself was disheartening, as it meant I’d be a slave to my phone waiting for a return call. But it was the way the promise to return my call was phrased that set me off.
The man stated he would return my call at his earliest convenience. That’s rather stating the obvious since I was the one leaving him a message, but it is an incredibly arrogant way to do it.
We all know that when we leave a message for someone to call us, they will call whenever they feel like it, and it’s rather nice to actually say “please call me back when it is convenient for you.”
But it’s not really not nice to tell someone upfront that you’ll call them back whenever it’s convenient for you. Really, can’t you just say “as soon as possible” even if you know it will be whenever you feel like it?
And he didn’t call back today. So, I’ll be taking phone to the bathroom with me tomorrow too, because I don’t want to inconvenience him by not being able to answer when it’s inconvenient for me.