http://opiningonline.com/2010/01/04/at-my-convenience/ Opinions, about almost anything Sat, 11 Feb 2012 05:02:02 -0700 hourly 1 http://wordpress.org/?v=3.0 http://opiningonline.com/2010/01/04/at-my-convenience/comment-page-1/#comment-7905 Donna B. Tue, 05 Jan 2010 19:34:50 +0000 http://opiningonline.com/?p=497#comment-7905 I finally talked to the guy today (I called him back again) and you know what? I could have got more responsive answers from the automated drone... at least as responsive. All he did was repeat a script over and over. I kept insisting and now I'm waiting for a call back from his manager. I hope it's a different script, but my hopes of talking to a listening and responsive human being at this company aren't real high. I finally talked to the guy today (I called him back again) and you know what? I could have got more responsive answers from the automated drone… at least as responsive. All he did was repeat a script over and over. I kept insisting and now I’m waiting for a call back from his manager. I hope it’s a different script, but my hopes of talking to a listening and responsive human being at this company aren’t real high.

]]> http://opiningonline.com/2010/01/04/at-my-convenience/comment-page-1/#comment-7904 Lori Tue, 05 Jan 2010 18:52:50 +0000 http://opiningonline.com/?p=497#comment-7904 I hate some of the companies here that have automated answering, "please state why your calling" so feeling foolish as if I am talking to an imaginary friend, I say the reason, then the "voice" says "sorry, I didn't understand you, please state the reason why your calling", there isn't even an option to press a number for a customer representative. I would love to know who they hire to do the drone voice, meet them, and smack them. I don't mind being put on hold, they can be swamped with customer calls, but I am a real person paying my bills with real money. I would therefor like to talk to a real person who can actually here me! I hate some of the companies here that have automated answering, “please state why your calling” so feeling foolish as if I am talking to an imaginary friend, I say the reason, then the “voice” says “sorry, I didn’t understand you, please state the reason why your calling”, there isn’t even an option to press a number for a customer representative. I would love to know who they hire to do the drone voice, meet them, and smack them. I don’t mind being put on hold, they can be swamped with customer calls, but I am a real person paying my bills with real money. I would therefor like to talk to a real person who can actually here me!

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