Comments on: The Rest Of The Story http://opiningonline.com/2009/07/15/the-rest-of-the-story/ Opinions, about almost anything Sat, 12 May 2012 02:53:48 -0700 hourly 1 http://wordpress.org/?v=3.0 By: Opining Online » A Happy Hospital Story http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5910 Opining Online » A Happy Hospital Story Fri, 07 Aug 2009 22:43:50 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5910 [...] background, see here, here, and [...] [...] background, see here, here, and [...]

]]> By: LittleSister http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5561 LittleSister Wed, 22 Jul 2009 20:49:45 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5561 Well, you were there and saw what happened, so if you're happy to wait, that's fine; we wait. From your descriptions of what happened, though, I guess it really *is* a good thing I wasn't there at the time. Well, you were there and saw what happened, so if you’re happy to wait, that’s fine; we wait. From your descriptions of what happened, though, I guess it really *is* a good thing I wasn’t there at the time.

]]> By: Donna B. http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5559 Donna B. Wed, 22 Jul 2009 20:19:37 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5559 His boss is the CEO, who is not a physician. I'm really not too upset about the wait. His boss is the CEO, who is not a physician. I’m really not too upset about the wait.

]]> By: LittleSister http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5557 LittleSister Wed, 22 Jul 2009 18:41:22 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5557 Re the phone call this morning: All well and good, but I do not understand why complaints about the doctor have to be handled by *only* the VP of medical staffing. Doesn't the man have a deputy? Or a boss? Or are we to assume that when he goes on holiday, the entire medical staffing department makes like the old Merrill Lynch commercials for two weeks and freezes solid, listening in eager anticipation for the dulcet tones heralding his return? Re the phone call this morning: All well and good, but I do not understand why complaints about the doctor have to be handled by *only* the VP of medical staffing.

Doesn’t the man have a deputy?

Or a boss?

Or are we to assume that when he goes on holiday, the entire medical staffing department makes like the old Merrill Lynch commercials for two weeks and freezes solid, listening in eager anticipation for the dulcet tones heralding his return?

]]> By: LittleSister http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5538 LittleSister Tue, 21 Jul 2009 21:27:15 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5538 Okay, I'm pissed off now. Okay, I’m pissed off now.

]]> By: LittleSister http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5537 LittleSister Tue, 21 Jul 2009 21:15:28 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5537 Teenage. Volunteer. Returning calls of this type. You have GOT to be kidding me. TEENAGE VOLUNTEER?!? Teenage. Volunteer.

Returning calls of this type.

You have GOT to be kidding me.

TEENAGE VOLUNTEER?!?

]]> By: Donna B. http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5520 Donna B. Tue, 21 Jul 2009 02:40:51 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5520 Retriever, thank you for your comments. I hope that I have emphasized the caring nature of everyone except the doctor. The fact that they were rendered rather helpless by faulty equipment and lack of response from maintenance was not their fault. Their attempts to do right were obvious. The email link LittleSister sent resulted in 2 phone calls to my Dad and 1 to me, and... as luck would have it we missed all three calls. Dad returned his two, got voice mail and asked for calls in return which did not happen. However, the message I got did not leave a number, just a name. So, I called the main switchboard and got transferred to two other people and finally the receptionist for the administrative offices. None of these people had ever heard of the person who left the message for me, and it was an unusual name. Finally, the administrative receptionist decided it must have been one of the teenaged volunteers who return calls of this type for them. That sort of astounded me a bit, as I don't think even the brightest teenager can accurately filter complaints. I may be wrong, of course. Anyway, I emphasized to the receptionist that what we were complaining about amounted to malpractice and she transferred me to the office of the Vice President of Medical Staff. His secretary informed me that he was out of town for 2 weeks, but wanted to take down the details of the complaint. So now we wait again. His response will determine whether I identify the hospital and doctor on this blog -- both of which are very fortunate that we ignored that doctor's advice. Retriever, thank you for your comments. I hope that I have emphasized the caring nature of everyone except the doctor. The fact that they were rendered rather helpless by faulty equipment and lack of response from maintenance was not their fault. Their attempts to do right were obvious.

The email link LittleSister sent resulted in 2 phone calls to my Dad and 1 to me, and… as luck would have it we missed all three calls. Dad returned his two, got voice mail and asked for calls in return which did not happen.

However, the message I got did not leave a number, just a name. So, I called the main switchboard and got transferred to two other people and finally the receptionist for the administrative offices. None of these people had ever heard of the person who left the message for me, and it was an unusual name.

Finally, the administrative receptionist decided it must have been one of the teenaged volunteers who return calls of this type for them. That sort of astounded me a bit, as I don’t think even the brightest teenager can accurately filter complaints. I may be wrong, of course.

Anyway, I emphasized to the receptionist that what we were complaining about amounted to malpractice and she transferred me to the office of the Vice President of Medical Staff. His secretary informed me that he was out of town for 2 weeks, but wanted to take down the details of the complaint.

So now we wait again.

His response will determine whether I identify the hospital and doctor on this blog — both of which are very fortunate that we ignored that doctor’s advice.

]]> By: retriever http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5518 retriever Tue, 21 Jul 2009 01:33:11 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5518 Wow! Lucky for your Dad that you are so diligent in seeking out better care for him. My parents are dead (inlaws also) and how well I remember the stress of fighting with British NHS mds and nurses under a system where tests and treatments were delayed or denied routinely, particularly for anyone over 70 and/or already ill. You do have to just trust your gut. I didn't have much luck being tough, myself, but found it best to thank them before they gave the care I hoped they would give my parent. Even when furious, I would try to express appreciation for whatever they HAD done right, etc. However, in this case, it would be appropriate to express your dismay with all that they ignored, at your dad's peril. I am praying for his complete and speedy recovery and that you get some rest soon. Wow! Lucky for your Dad that you are so diligent in seeking out better care for him. My parents are dead (inlaws also) and how well I remember the stress of fighting with British NHS mds and nurses under a system where tests and treatments were delayed or denied routinely, particularly for anyone over 70 and/or already ill.

You do have to just trust your gut. I didn’t have much luck being tough, myself, but found it best to thank them before they gave the care I hoped they would give my parent. Even when furious, I would try to express appreciation for whatever they HAD done right, etc. However, in this case, it would be appropriate to express your dismay with all that they ignored, at your dad’s peril.

I am praying for his complete and speedy recovery and that you get some rest soon.

]]> By: LittleSister http://opiningonline.com/2009/07/15/the-rest-of-the-story/comment-page-1/#comment-5401 LittleSister Thu, 16 Jul 2009 19:58:18 +0000 http://opiningonline.com/2009/07/15/the-rest-of-the-story/#comment-5401 What the hell ever happened to "First, do no harm" ??? This "hospitalist" (whatever that means; I'm assuming it means doctor?) needs his status at the hospital, and his license to practice medicine, reviewed. Not sure what you guys are doing from there, but I'm sending a link to these two articles to the hospital's complaint center for a start. What the hell ever happened to “First, do no harm” ???

This “hospitalist” (whatever that means; I’m assuming it means doctor?) needs his status at the hospital, and his license to practice medicine, reviewed.

Not sure what you guys are doing from there, but I’m sending a link to these two articles to the hospital’s complaint center for a start.

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