Jul 19
And Now I Hate Domino’s Pizza
Here’s the relevant part of the email confirmation of the pizza order:
Order #: 14065
Date: 7/19/2008 6:30PMThank you for placing your order at Dominos.com! If you have any questions
about your order, please call the store directly at 318-688-3030.For security purposes, we call back all new customers to verify your order prior to delivery.
If you do not answer your phone or provide an inaccurate phone number, your pizza will not be delivered.
See that phrase “…call back all new customers…” up there. Believe me, we’re not new customers. Domino’s has delivered pizza to this residence at least four times in the last month.
See that time? 6:30 pm. It’s now 7:44 pm and no pizza here yet, even after two phone calls, the last one with a lying, incompetent, excuse-making, blame the customer manager.
The first call resulted in us being told no order had been placed. The second call got a somewhat better informed person who said the computer showed the order had been completed, and was puzzled by why we hadn’t got it. So she turned the call over to the manager.
He then informed me that both his employees had to be wrong because he was the only person there allowed to pull up orders by order number. Huh? Why have an order number then? He then told me that driver, following company policy as all his drivers always do, called and no one answered so he brought the pizza back to the store.
Oh, wait… the first time he said the driver knocked on our door and then called, which is not what he said their security policy was - which is to verify all orders by phone. Well, it’s a nice evening here and my son and husband were both outside and nobody pulled up in our driveway and knocked on our door.
Now, I have one confession to make - the phone number on the account is wrong. It’s been disconnected. That’s how “old” our account is.
He said he’d get the pizza out as soon as a driver returned to the store. I asked him that since the pizza would be cold would he consider knocking down the price. He said he was not allowed to do that. At that point I considered just cancelling the order and letting them try to hawk this pizza off on the next poor dope that ordered one like it. Then he’d have two unhappy customers!
I can’t imagine a manager unable to make price adjustments. I guess he’s too busy pulling up the orders by order number for his staff to do anything else.
But son is hungry and wants pizza.
Yeah! 7:52 pm and pizza is finally here! But I still hate Domino’s.
July 20th, 2008 at 1:11 am
C’mon, it is pizza dude. Why get your panties in a bunch. You logic/complaint is worthless
July 20th, 2008 at 1:45 am
I hate being lied to and that’s what the manager did. If only he’d said, “so sorry, we messed up and we’ll get that pizza there as soon as possible” I’d have been a happy camper.
But he chose to lie and make excuses.
July 21st, 2008 at 11:22 am
That explains why you haven’t been answering your phone lately. Who else did you not tell besides me and Domino’s?
July 21st, 2008 at 11:32 am
Nah Lil Sis, you have the “special” number. I’d never give that to Domino’s.
I was outside watering some plants that I’ve managed to keep alive for over a year now. That’s a record for me, btw.
July 22nd, 2008 at 8:43 pm
My blood would have been boiling! That sort of thing just pisses me off.
July 24th, 2008 at 1:29 pm
The whole notion that a manager can’t give a price discount is ridiculous. That’s why he’s management! Frankly, I wouldn’t be surprised if he hadn’t pulled up the orders because he was too busy using the company computer to update his MySpace page.
August 31st, 2008 at 10:31 am
You chose to display your ignorance here…. so be it….. in all its glory, here is your order:
You did NOT call Dominoes Pizza. Trust me when I say that we all know each other, your retarded self called Pizza Hut to place the order and gave them a non-existent addy. Un-beknownst to you, we actually work together to get pizza delivery correct regardless of the vendor. You, apparently, have less than a high school education or you would have known this basic fact of marketing. I use the term ‘basic’ because its what entry level uneducated plebes already know. You are apparently stupid.
Your order listed to a phone number…. this same number you claim is expired, ***lesson*** the single most customer reference in every delivery service IN THE WORLD is via phone records. They are collected and sold to each other for scammer-proofing reference. You changed your single most important piece of info (this is generally considered common sense, but not in your case apparently).
So you ordered something w/o giving your correct info. YOU ASSUMED they could read your trailer-park mind. And now you are upset because you didnt get your order in a timely manner? Heres a thought, DONT BE POOR while ordering expensive food!
Stupid trash.
September 3rd, 2008 at 4:54 pm
trash… ROFLMAO!!